We offer a delivery service to the United Kingdom and the following European countries - Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland.

Please note that compensation can NOT be offered in any circumstance if a delivery has not arrived on time, and it can NOT be offered for any persons who have taken the day off work in order to receive the item.

We advise that customers who foresee difficulty in obtaining their item at a home address should state a different delivery address at checkout. If a delivery address needs to be changed after the checkout procedure, please call us and we will get this changed for you, however this may affect the speed of delivery.

Customer satisfaction is our top priority, and we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you can return or exchange the item within 7 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging. Your return may be subject to restocking and shipping fees for each individual product as defined in our Returns and Exchange policy.

If it seems that the product purchased is unsuitable for you, or you are missing parts, we will be very happy to help you. Similarly, if you are having any other problems, we will similarly put you in touch with a dedicated helpline for your product, ensuring a complete after-sales service.

Please note that for customer-specific orders, due to the nature of not being able to resell the goods - we cannot offer any refunds. Should you wish to discuss this - please give us a call and one of our team will be happy to assist you.

So, if you do need to return an item to us, please call us on the phone number at the top of our website. Our Returns Department is open Monday to Friday 08:00 to 16:30. Please note that returns cannot be dealt with outside these times. When you call, we will issue you with an Return Number which you should put in with the item to be returned to the following address:

Pro Shop
Wortley Golf Club
Hermit Hill Lane
Wortley
Sheffield
S35 7DF
United Kingdom

Once the item is received and accepted, we will then issue a refund to your credit/debit card, or refund you via Paypal if that was your chosen payment method. Please note returns WILL NOT be accepted without an Return Number.

Your rights to return goods are protected under the EU Distance Selling Directive.